Donor Stewardship Administrator

Website humaneleagueuk The Humane League UK

We exist to end the abuse of animals raised for food

Who we are:

The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world’s biggest companies, demanding legislation, and empowering others to take action. We’re a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years. Thanks to our targeted approach, our effectiveness in reducing animal suffering and our efficient use of donations, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period.

The Humane League is committed to creating a diverse, inclusive environment and being an equal opportunity employer. We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all applicants will receive unbiased consideration for employment without discrimination based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

You can read more about how The Humane League UK is working on Diversity, Equity and Inclusion here.

If you have any questions or concerns regarding accessibility, please contact us via [email protected] and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the process.

We are seeking a friendly, well organised and self-motivated individual with a drive to create progressive change for millions of farmed animals. 

This is a permanent, part-time position (25 hours per week, Monday to Friday).

If you would like to learn more about the Donor Stewardship Administrator role, you can watch the recording of our recent webinar here.

Who you are:

As Donor Stewardship Administrator you will offer our supporters the warm welcome and gratitude that they deserve as we work together to achieve our mission of ending the abuse of animals raised for food.

As the first point of contact for many, you will act as an ambassador for The Humane League UK. You will share our belief that every single one of our supporters plays an important role in our future. Your exceptional interpersonal skills and efficiency will ensure that everyone you engage with feels valued and confident about their decision to support The Humane League UK.

You will be an integral part of the Development team as well as working closely with others across our small, friendly and effective charity.

It is an exciting time to join the team. This summer sees us adopt Engaging Networks, an intuitive, industry leading CRM which people actually enjoy using! This is your chance to help shape the way the charity gets the most from it.

Primary Duties: 

  • Ensure that every gift is recorded accurately on our CRM database.
  • Our donations come from our website, other platforms including Just Giving, phone and post and we need your help to ensure that we are prompt to direct donations to our cause, and quick to offer our thanks.
  • Boosting eligible donations through initiatives like Gift Aid and registrations that enable us to receive donations from supporters in other countries.
  • Helping us raise vital donations through charity initiatives like Amazon Smile.
  • Reconciling our income regularly with colleagues and supporting any audit activities.
  • Tracking responses to different activities and coding accordingly so we can continue to test and learn.
  • Respecting our supporters’ wishes by capturing their communications preferences and ensuring that we meet them. Responding to any requests to update details, amendments to communications or subject access requests promptly.
  • We love to engage with our supporters whether it’s by phone, post, email, at events or social. You’ll help answer queries and capture their thoughts and feedback. You’ll ensure that any requests for fundraising materials are sent, and where relevant, returned too.
  • Help us galvanise further support by lending your organisation skills to fundraising events and supporting our Managing Director plan for meetings and events.

In addition:

  • Attending conferences and events.
  • Updating the wider team on fundraising progress.
  • Participating in team meetings including note-taking and facilitation.
  • Attending in-person workshops several times a year.
  • Perform any other duties assigned by the Head of Development.

Key Competencies:

Communication: You have great interpersonal skills and write and speak effectively. This is clear in the way you interact with all stakeholders in a friendly, empathic and timely manner and build successful relationships.

You’re happy to engage with people by email, post or phone, and you’re adept at adjusting your tone and style for different audiences. You listen actively so that people feel heard, and ask questions to improve your understanding in order to resolve enquiries and respond to feedback positively.

Analytical: You’re confident working with data and financial figures, often using different information sources. You pay attention to detail and have a great knack of noticing things that others don’t which ensures accuracy. You have a systematic approach to work and plan ahead to prioritise and manage multiple tasks efficiently.

Organised: You enjoy mastering skills, take pride in a job well done and you get a kick from completing your ‘to do’ list. You’ve demonstrated the ability to work independently, and as part of a team.

Innovative: You’re resourceful, a problem-solver and enjoy continuously improving systems so that things run smoothly and efficiently. You follow relevant trends such as Data Protection and supporter experience and apply the ‘bigger picture’ to your own team’s best practice.

Multitasking: You enjoy collaborating with others; you show curiosity, and readily adapt to changing needs and requirements.

Good To Know:

Our employees all work remotely but still enjoy a supportive, collaborative environment. You will have access to a work place pension, 25 days leave plus Public Holidays, flexible working hours, internet reimbursement, our Employee Assistance Programme, and family friendly policies. Professional learning and development is actively encouraged.

At The Humane League, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals.

We are looking to speak to a wide range of candidates with diverse backgrounds – #NonGraduatesWelcome

For our salaries to be fair, transparent, and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Donor Stewardship Administrator salary structure and The Humane League UK’s benchmarking algorithm please click here.

All applicants need to be:

  • Fluent in written and spoken English
  • Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK)
  • Committed to our mission to end the abuse of animals raised for food

Closing date: 5th September 2021 

Don’t forget to sign up to the webinar on Wednesday 18th August 2021 at 8pm.

You will hear from us after the application closing date passes. Once your application has been received and reviewed and we want to take it forward, our thorough interview process will follow this route.

  • Skills Test (completed remotely)
  • Screening interview (via audio call)
  • Second Interview (via video call)
  • Final Interview (via video call)

For full details of our recruitment process click here.

If you would like to see a large print version of this page click here.

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Contact us

The Humane League UK

We exist to end the abuse of animals raised for food

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